Shipping policy

Shipping Policy

Where We Ship

We currently ship to addresses within the United Kingdom only.

Processing Time

Orders are processed within 1-2 business days of payment confirmation. Orders placed on weekends or UK public holidays are processed the next business day.

Delivery Times

• Standard Delivery: 7-14 business days
• Tracked Delivery: 5-10 business days (where available)

Delivery times are estimates and may vary during busy periods or due to carrier delays outside our control.

Tracking

You will receive a shipping confirmation email with tracking information once your order has been dispatched. You can track your order using the link provided.

Delays

In rare cases, international transit delays may affect delivery timelines. If your order has not arrived within 20 business days, please contact us at hello@grandpaw.co.uk and we will investigate immediately.